Shipping Policy

Shipping policy


Thank you for visiting and shopping at the"ALLSUQ.COM"website, here are the terms and conditions that make up our shippingpolicy.

General shipping

- We are able to ship your products anywhere within Sweden and the following EU countries"Norway - Denmark - Finland - Germany - Netherlands - Belgium".

- The"ALLSUQ.COM" website provides shipping orders through POSTNORD and DHL companies.

- Orders are shipped from Monday to Friday.

- Orders are not shipped or delivered on weekends or public holidays.

- Shipments may sometimes be delayed for reasons beyond the control of ALLSUQ.COM company.

- If there is a significant delay in shipping your order, we will contact you via email or phone.


International Shipping

- We do not offer international shipping at the moment.


When will my order arrive?

- We do our best to ensure that delivery arrives on time, however, the delivery date is not guaranteed and there may be unforeseen reasons that will lead to thearrival of your products after the arrival date Expected.


Shipping fees

 - Shipping charges are refundable Allsuq.com. The outstanding amount will be added to the customer's account used in the payment process or the customer will be contacted via the website's email. Returns@allsuq.comOr through direct communication by the administration.

Losses

- The "ALLSUQ.COM"  websiteis responsible for any products damaged or missing during shipping.

- If you receive your damaged product, please contact the shipping company to complain or contact us via technical support Help Center, by contacting customer service or by emailing Returns@allsuq.com.

- To file any complaint for damaged products, the product must be photo or video to prove the status of the products and the management team will be at your service at any time.

 

Confirm shipping and order tracking

- You will receive an email and phone to confirm the shipment as soon as your order is shipped you will receive the tracking number for the order that has been shipped.

- The tracking number will be active within a maximum of 24 hours.

 

Customs and taxes

- The"ALLSUQ.COM" website  is not responsible for the customs duties or VAT that apply to your order.

- Product prices include VAT, customs duties and site Allsuq.COM Bear those fees..


Customer service hours

- Our customer service team is available Monday to Friday from 8:00 am to 6:00 pm Swedish time.

- If you communicate over the weekend, our customer service team will contact you the following Monday.

Contact us via WhatsApp

Welcome to the market. We are happy to receive your inquiries through WhatsApp for instant messaging Our team is ready to answer all your inquiries.