Shipping policy
Thank you for visiting and shopping at the"ALLSUQ.COM"website, here are the
terms and conditions that make up our shippingpolicy.
General shipping
- We are able to ship your products anywhere within Sweden and the following EU countries"Norway - Denmark - Finland - Germany - Netherlands - Belgium".
- The"ALLSUQ.COM" website provides shipping orders through
POSTNORD and DHL companies.
- Orders are shipped from Monday to Friday.
- Orders are not shipped or delivered on weekends
or public holidays.
- Shipments may sometimes be delayed for reasons
beyond the control of ALLSUQ.COM company.
- If there is a significant delay in shipping your
order, we will contact you via email or phone.
International
Shipping
- We do not offer international shipping at
the moment.
When will
my order arrive?
- We do our best to ensure that delivery arrives on time,
however, the delivery date is not guaranteed
and there may be unforeseen reasons that will lead to thearrival of your products after the arrival date Expected.
Shipping
fees
- Shipping charges are refundable Allsuq.com. The outstanding amount will be added to the customer's account used in the payment process or the customer will be contacted via the website's email. Returns@allsuq.comOr through direct communication by the administration.
Losses
- The "ALLSUQ.COM" websiteis responsible for any products damaged
or missing during shipping.
- If you receive your damaged product,
please contact the shipping
company to complain or contact us via technical support Help Center, by contacting customer service
or by emailing Returns@allsuq.com.
- To file any complaint for damaged
products, the product must be
photo or video to
prove the status of the products and the management team will be at your service at any
time.
Confirm shipping and order
tracking
- You will receive an email and phone to confirm
the shipment as soon as your order is shipped you will receive the tracking
number for the order that has been shipped.
- The tracking number will be active within a maximum
of 24 hours.
Customs and taxes
- The"ALLSUQ.COM" website is not responsible for the customs duties or
VAT that apply to your order.
- Product prices include VAT, customs duties and site Allsuq.COM Bear those fees..
Customer
service hours
- Our customer service team is available Monday to
Friday from 8:00 am to 6:00 pm Swedish time.
- If you communicate over the weekend, our customer
service team will contact you the following Monday.